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Technical Notes on Online Dispute Resolution (2016)

 

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Adopted in 2016, The Technical Notes on Online Dispute Resolution are descriptive and non-binding, and reflect the main elements of an online dispute resolution process. They are designed to contribute to the development of ODR systems, so as to enable the settlement of disputes arising from cross-border low-value sales or services contracts concluded using electronic communications. The Technical Notes are a tool intended to assist all States in developing ODR systems that are accessible to buyers and sellers in countries at all levels of development.