Online Dispute Resolution: On-line Resources

• Commission Documents

A/65/17 - Report of the United Nations Commission on International Trade Law (paras. 251-257)

A/CN.9/706 - Possible future work on online dispute resolution in cross-border electronic commerce transactions

A/CN.9/710 - Possible future work on online dispute resolution in cross-border electronic commerce transactions - Note supporting the possible future work on online dispute resolution by UNCITRAL, submitted by the Institute of International Commercial Law

A/CN.9/681/Add.2 - Possible future work on electronic commerce - Proposal of the United States of America on online dispute resolution

• Working Group Documents

• View all reports

• UNCITRAL Texts

UNCITRAL texts on International Commercial Arbitration and Conciliation

UNCITRAL texts on Electronic Commerce

• Complaint handling

eConsumer.gov

International Consumer Protection and Enforcement Network (ICPEN)

European Consumer Centres Network (ECC-Net)

International Consumers Advisory Network (ICA-Net)

Economic Research Institute for ASEAN and East Asia (ERIA) Research Project 2009 No. 6 - Establishment of a Secure and Safe E-commerce Marketplace

• Trustmark

Better Business Bureau (BBB) OnLine

Euro-Label

TRUSTe

Global Trustmark Alliance (GTA)

Asia-Pacific Trustmark Alliance (ATA)

• Relevant models

MédiateurDuNet.fr (France)

Electronic Consumer Dispute Resolution Rules (ECODIR)

eBay online mediation experiment

eCommerce Mediation Center (Republic of Korea)

Consumer Protection BC (Canada)

Concilianet (Mexico)

International Centre for Dispute Resolution (ICDR) Protocol for Manufacturer/Supplier Disputes

China International Economic and Trade Arbitration Commission Online Arbitration Rules

Hong Kong International Arbitration Centre, Electronic Transaction Arbitration Rules

• Relevant standards

Alternative Dispute Resolution Guidelines Agreement reached between Consumers International and the Global Business Dialogue on Electronic Commerce

American Bar Association Task Force on Ecommerce and ADR, Recommended best practices for online dispute resolution service providers

CEN (European Committee of Standardization) Workshop Agreement on Standardisation of Online Dispute Resolution Tools (2007)

European Code of Conduct for Mediators 2004

European Commission Recommendation 98/257/EC of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes

European Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes not covered by Recommendation 98/257/EC

Final Report and Recommendations of the American Bar Association's Task Force on Electronic Commerce and Alternative Dispute Resolution, Addressing Disputes in Electronic Commerce

International Chamber of Commerce, Resolving disputes online, Best practices for Online Dispute Resolution (ODR) in B2C and C2C transactions 2003

OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

OECD Recommendation on Consumer Dispute Resolution and Redress (2007)

Regulation (EC) No 861/2007 of the European Parliament and of the Council of 11 July 2007 establishing a European small claims procedure

Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I)

Uniform Domain Name Dispute Resolution Policy and Rules for Uniform Domain Name Dispute Resolution Policy

2007 report of the Association of Southeast Asian Nations (ASEAN) Coordinating Committee on Consumer Protection

• Language

E-Commerce Claims Redress Interchange (ECRI)

• Electronic database

Case Law on UNCITRAL Texts (CLOUT)

WIPO Electronic Case Facility (WIPO ECAF)

TAO-OAM (platform launched by Madrid Court of Arbitration)

• Security

ISO 27001 and 27002

• Related proposals

US Proposal to the OAS Seventh Inter-American Specialized Conference on Private International Law (CIDIP-VII) - Legislative Guidelines and Model Laws on Consumer Redress Mechanism

Joint proposal put forward by Brazil, Argentina, and Paraguay to the OAS Seventh Inter-American Specialized Conference on Private International Law (CIDIP-VII) - Draft Convention on Consumer Protection and Choice of Law

Proposal for a Directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)

Proposal for a Regulation of the European Parliament and of the Council on online dispute resolution for consumer disputes (Regulation on consumer ODR)

 

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